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Your satisfaction is of the utmost importance to us. To help answer any questions you may have while shopping at simpledecors.com, we have gathered a list of answers to our customers most frequently asked questions. If you still have questions, please don't hesitate to contact us and speak with our knowledgeable service representatives.
Ordering online
Returns
Shipping
Privacy Policy
Other questions?
Customer service, sales and other business inquiries: CONTACT US
How do I place an order online?
To begin, click "add to cart" at the bottom of any products or product detail page. Once you have added an item to your order to the shopping cart, you may either click "Continue Shopping" or "Proceed to checkout" at the bottom of the shopping cart page. When you click "Proceed to checkout" you will be asked to fill in the "Billing information" such like credit card information and billing address, and contact information, after you filling in all the information and you will continue to check out.
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Is your web site secure?
We use a secure online shopping cart that uses SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information is stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system. We accept all major credit cards.
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Online Order Status
You check on your order status by tracking number we send to you by email. After you place an order, Simple Decor will send you an email to notify the tracking number, you will access the shipping company to track your order status.
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Do you charge taxes?
Simple Decors is required to collect sales tax with in California States where we have our warehouse locations or other operations. Sales tax is applied to the total amount of the order in accordance with local tax laws. We will not collect sale tax from other states other than State of California.
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How can I return a product?
The quality of our products is guaranteed. All items are inspected before leaving the distribution center. In the event that something happens during transit, we will accept any damaged or defective merchandise for return. Also, if it happens that a product does not meet design expectations, we will accept its return as long as the product is returned to us undamaged. Customer has to contact us within 7 days of receiving the order, and obtain an RMA number. NO REFUND will be accepted if customer does not request an RMA number within 7 days. but we must be advised as soon as you receive your merchandise.
Product has to be shipped back to us within 30 days of receiving them. All parts must be returned in their original packaging and condition, and cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. Customer must pay for return shipping. We will charge a 15% fee or $20 for all returns after 7 days of receiving, whichever is greater. Item has to be in original condition based upon inspection, if item is somehow damaged due to misuse or installation error, we will charge you a higher restocking fee up to 50%, and depending on how badly the product was damaged. If the damage is too obvious and the item is declared as non sellable item, we will refuse the return.
Restocking fee is calculated base from the price of the products being sold, excluding shipping charge. Please note however, that some promotional items may not be refundable. We will clearly state if a product is non refundable in the description. Just contact us and our customer service representatives will work with you to arrange return/replacement. Please refer to our Return page for details.
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How long will it take to receive my order?
Most of our products are carried in stock and can be shipped within two to five working days. That means that you should receive your order within seven to ten working days. If an item is not in stock we will contact you with the expected delivery date. We offer overnight express delivery for an additional charge. Please email us for assistance.
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How much does shipping cost?
In response to customer feedback and in an effort to standardize our shipping costs, we've recently fine-tuned our shipping policy. Standard ground shipping and handling charges are now estimated by the total weight of an order and will be automatically calculated on orders weighing less than 100 lbs. We ship from our California warehouse throughout the U.S.
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How will my order be delivered?
We use UPS ground service to ship most products, though items that are too large are shipped via specialized carrier. In most cases, these specialized carriers will call you prior to delivering your order to arrange a convenient delivery time during regular business hours. Residential orders will be delivered to the threshold. (Threshold is defined as to your front door. If the destination is an apartment or multi-unit building, the order will be delivered inside the entrance to the building.) Our commercial orders will be delivered either curbside or to the building's loading dock, if available. If you require extra services such as a delivery appointment or to arrange receipt of your order to a location other than a ground floor address, please email us to place your order.
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Do you ship to Canada?
For orders and catalog delivery to Canada, please email us for assistance; some limitations apply. Please be aware that the delivery charges quoted do not include any local duties and taxes. The recipient will be responsible for these charges that are customarily collected at time of delivery.
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Can you ship international orders?
We are currently able to ship only to addresses within the United States and Canada; some limitations apply. For catalog requests and orders for delivery to Canada, please email us. Please be aware that the delivery charges quoted do not include any local duties and taxes. The recipient will be responsible for these charges that are customarily collected at time of delivery.
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